WE need everybody concerned with Scotland’s social safety system to be handled with respect and dignity. These ideas are so essential to us, we ensured they’re in legislation and have labored to attain this since we established Social Safety Scotland in September 2018.
Since then, we now have launched 10 advantages and supplied help to hundreds of individuals. From the game-changing new Scottish Baby Cost, which might help over 160,000 households, to the Younger Carer Grant that helps younger individuals – we’re there to help individuals once they want it most. However we aren’t simply introducing new advantages, we’re additionally changing present ones. And once we do, will probably be in a really totally different solution to the system that many individuals have been aware of via the Division of Work and Pensions.
To attain this, we now have listened to those that have expertise of the present UK system and designed a service aimed toward offering a optimistic expertise that’s based mostly on dignity, equity and respect.
Every thing we do, from growing the coverage behind a profit, to the applying course of, has been developed by working with these with lived expertise to make sure we get it proper from the very begin.
From a standing begin, and within the face of a worldwide pandemic, the progress has been outstanding. We now have ensured sturdy foundations by placing workers in place and constructing the required programs and processes to underpin every of our advantages.
We’ll proceed to take this strategy as we get able to introduce our new incapacity advantages. Baby Incapacity Cost will begin this summer season with a pilot in Dundee Metropolis, Perth and Kinross, and the Western Isles council areas, forward of a nationwide roll-out later within the 12 months. We need to take away limitations for individuals, not put them of their method. So, in case you are entitled to a profit, then it’s your proper to get it – on time and in full.
And the excellent news is that from suggestions we now have obtained, this strategy is working. 90% of shoppers who took half in our first consumer survey rated their general expertise with Social Safety Scotland as “superb” or “good”. We is not going to get complacent – we perceive consumer satisfaction may be very excessive now, however we nonetheless face key challenges and we’ll proceed to pay attention.
What individuals can count on from social safety has modified considerably in a brief time period throughout Scotland and it’ll proceed to evolve into the service customers need. No-one ought to ever expertise stress and nervousness when accessing the help they’re entitled to.
I’m assured the Scottish Authorities has laid the foundations of a system that can stand the take a look at of time, may be totally relied upon and can give individuals the peace of thoughts that they’ve a brand new public service they will depend on they usually deserve.